Guest Services Representative
Quality Inn & Suites Garden of the Gods•Colorado Springs, CO
•Onsite
About The Position
Are you passionate about providing exceptional guest service? We're looking for a friendly, dependable, and customer-focused Front Desk Agent to join our hospitality team. If you enjoy creating memorable guest experiences in a fast-paced environment, we'd love to meet you!
Requirements
- High school diploma or GED preferred, or at least 6 months of related experience or training.
- One year of hospitality experience preferred.
- Experience handling cash and processing credit card transactions.
- Basic math skills.
- Strong attention to detail.
- Ability and flexibility to work a variety of shifts, including evenings, weekends, and holidays.
Responsibilities
- Use suggestive selling techniques to sell guest rooms, promote hotel services, and upsell room types according to hotel standards.
- Follow all guest service guidelines, including check-in, reservations, check-out, special requests, and pre-registrations.
- Respond promptly to guest inquiries and resolve concerns in a friendly, professional manner while offering alternative solutions when needed.
- Demonstrate a commitment to outstanding guest service by being welcoming, hospitable, and accommodating.
- Accurately document guest accidents by completing the required accident report form.
- Maintain a professional appearance and provide exceptional service to every guest.
Benefits
- Health, vision, and dental insurance
- 401(k)
- Vacation and sick pay
- Paid holidays
- Employee Referral Program
- Opportunities for advancement
- Hotel discounts for you, your friends, and your family
- Access to our Talent Team to help you reach your career growth goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
