Part-time Front Desk Agent

VH Lisle•Chicago, IL

3d•Onsite

About The Position

Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 12 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality. Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together. We are seeking a Part Time Front Desk Agent to join our team in delivering exceptional guest experiences.

Requirements

Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must have excellent leadership capability and customer relations skills.

Responsibilities

Attend to guests needs providing intuitive service throughout guest journey, including but not limited to pre arrival communication, registration, in-house requests and departure process.
Provide a warm greeting to all guests upon arrival and assist them with registration by confirming reservation details recorded in the operating system, including address and payment information.
Promote the hotel’s rewards program and highlight its benefits, offering special recognition to current members.
Process payments for the reservations and complete accurate billing patterns.
Handle cash payments maintaining accurate bank count and report cash intake at the end of each shift.
Issue key to and control entrance of safety deposit boxes.
Post miscellaneous charges as requested.
Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.
Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
Review the daily room availability and inform staff.
Check status of departures on a daily basis.
Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Complete daily checklist provided for each shift with accuracy and proficiency.
All daily tasks must be completed and reported to the leader on duty before the end of the shift.
Assist concierge in handling mail and facilities and providing guests with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.