Front Desk Agent - Magnolia Denver

Magnolia Denver • Denver, CO

7d • Onsite

About The Position

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Requirements

• Flexibility with work days and hours.
• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
• The ability to lift and carry items, which may include parcels, packages, and other items.
• The ability to remain on one's feet in an upright position without moving about, and the ability to walk short distances.
• The ability to reach with hands and arms, which may involve reaching at or below the shoulder level.
• The ability to enter text or data into a computer or other machine by means of a traditional keyboard.
• The ability to extend the arms with the hands higher than the head, which may involve bending the elbows or keeping the elbow extended.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• A pre-tax benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Team member free room night program.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• Free RTD Eco Pass

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed