Bilingual Front Desk (Chinese Preferred)

GPI Management•Houston, TX

3d•Onsite

About The Position

We are seeking a friendly and professional Bilingual Front Desk Agent, with a preference for Chinese language skills, to join our team. This role is crucial for providing excellent guest service and ensuring smooth operations at our hotel-style apartment. The ideal candidate will be fluent in both English and Chinese, possess strong communication and interpersonal skills, and have a high sense of responsibility. Responsibilities include managing guest check-ins and check-outs, handling inquiries, processing payments, and maintaining a clean and organized front desk area. The position requires proficiency in Microsoft Office Suite and the ability to learn other software as needed. We offer a competitive benefits package and a supportive work environment.

Requirements

Fluent in English and Chinese (preferred)
Strong communication skills
High sense of responsibility
Proficiency in Microsoft Word and Excel
Ability to learn and use other office software as needed
Clear and effective oral and written communication in English
Professional in-person, phone, and email communication etiquette
Good communication, expression, comprehension, and learning abilities
Strong guest relations skills with a focus on hospitality
Proficiency in operating phone systems and managing multiple calls simultaneously
Knowledge of front desk operations and customer service best practices
Strong organizational and time management skills
Ability to handle challenging situations with patience and professionalism

Nice To Haves

Familiarity with hospitality management software is a plus
Multilingual abilities are an asset

Responsibilities

Greet and welcome guests warmly and professionally
Manage guest check-ins and check-outs, ensuring accurate information
Answer phone calls and address guest inquiries efficiently
Provide guests with information about hotel facilities, services, and local attractions
Handle guest complaints and resolve issues promptly
Process payments and maintain accurate financial records
Assist with night audit duties when necessary
Keep the front desk area clean and organized