Front Desk Agent - Homewood Suites in Brookline,MA

Claremont•Brookline, MA

5d•Onsite

About The Position

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs. The Front Desk Agent will exhibit courteous hospitality to guests and associates, be proactive in offering additional services and informing guests of hotel facilities and local attractions. This position administers hotel guest payment policies, maintains a positive work atmosphere, posts all charges including valet and other miscellaneous charges to guest accounts, maintains the hotel key security system, oversees safe deposit boxes for guests, verifies credit cards and balances bank at the end of the shift, runs and verifies the availability report at the beginning of the shift, updates the report as needed, reviews the communications log at the beginning of the shift, knows and follows the hotel’s emergency procedures in the event of an actual emergency, and notifies the appropriate supervisor immediately of any problem with rooms. Check-in and check-out should be as expeditious as possible. The role also requires knowledge of the hotel phone system to allow transferring of calls to rooms & voicemail and prompt distribution and notification to guests of mail.

Requirements

High school graduate or equivalent
Previous hotel-related experience desired
Must be available to work nights and weekends
Must speak, read, write, and understand English
Ability to frequently sit, stand, walk during shift
Ability to occasionally lift and carry up to 40 pounds

Responsibilities

Serve as the main point of contact for all guests by handling their requests, concerns and needs.
Exhibit courteous hospitality to guests and associates.
Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
Administer hotel guest payment policies.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
Post all charges including valet and other miscellaneous charges to guest account.
Maintain hotel key security system.
Oversee safe deposit boxes for guests.
Verify credit cards and balance bank at the end of the shift.
Run and verify availability report at the beginning of the shift.
Update report as needed.
Review communications log at the beginning of the shift.
Know and follow the hotel’s emergency procedures in the event of an actual emergency.
Notify appropriate supervisor immediately of any problem with rooms.
Ensure check-in and check-out are as expeditious as possible.
Utilize knowledge of the hotel phone system to allow transferring of calls to rooms & voicemail.
Ensure prompt distribution and notification to guests of mail.