Golden Beach Resort Front Desk Agent

Great Blue Resorts•Roseneath, ON

9d•CA$18 - CA$19•Onsite

About The Position

The Front Desk role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Front Desk person is a strong sales driver, profit focused and people oriented. This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction and strong financial returns for investors while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales. We are looking for the right person that can work through to the fall.

Requirements

Strong time management skills
Ability to perform multiple revenue generating opportunities
Ability to provide resort support with potential owners, existing owners and rental guests.

Nice To Haves

Can work through to the fall.

Responsibilities

Ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service and positively impacting the overall customer experience.
Perform and record Fee collection calls and emails and provides update notes in system.
Process fee payments for owners.
Add work orders for owners and rentals and resort owned property.
Collection of monies due for slip fees.
Collect Occupancy Agreements to ensure all current owners have current years’ Occupancy Agreement in their Owner’s file.
Collection of Insurance proof for current year in their Owner’s file.
Track hydro deposits and bill out hydro every September. Complete final reads and collection when trailers are removed from park.
Collection of full payment upon arrival for rentals.
Perform pre-arrival cottage check by Front Desk Person, assigning housekeeping team to clean upon check out.
Ensure all vacation guests are offered pontoon boat cruises, fishing boats and other chargeable services.
Book services as Maintenance Job.
Take payment at the time of booking.
Print Maintenance job as receipt.
Arrange winterization with outside contractor and ensure contract is signed. Mark all units on a map for contractor. Make sure keys are given and returned. Email all customers to inform then when winterization is completed and if any issues arose.
Advise Rental guest day before checking out they have opportunity to stay an additional day or more at a discounted rate.
Book now for next year promotion at discounted rate.
Ensure no outstanding balance on file at check out.
Ensure cleaning assignment made for the vacant unit post check out.
Suggestive sell pontoon boat cruises, fishing boats, bike rental, pay for services, food/drink items or merchandise to owners, contractors and vacation guests.
Process fishing and hunting license if applicable.
Support a safe, clean and well-maintained resort to our daily, weekly and annual guests by supporting the resort team as required.
Maintain Welcome Centre Cleaning – Entrance, interior, washrooms, signage.
Update signage to promote add on services.
Complete Incident Report for any safety related occurrence or safety hazard or potential safety concern.
Keep copy in Incident Report file and ensure a copy to Health & Safety Compliance Manager.
Ensure accuracy and completion of all resort related administration, paperwork and document requirements.
Maintain daily log book for things to be done from previous day.
Answer calls, answer requests, record messages for other employees.
Play answering machine for messages from hours Resort closed. Record messages in daily log book for action and assign delegate employee.
Balance Cash Register.
Train new staff.
Ensure all visitors report to Welcome Centre.
Ensure visitors Sign in and Sign out upon leaving resort.
Check delivery for accuracy.
Notify department where delivery is to go via radio to team.
Provide daily, weekly, monthly activity reports to Operations Manager.
Assist Operations Manager when requested.
Possess propriety, looks, acts and sounds like the expectation of a Great Blue Resorts Employee.
Wear GBR name tag at all times while on duty.