Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality • North Conway, NH

1d • Onsite

About The Position

We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent! Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.

Requirements

• Customer Service Experience
• Reliability
• Attention to detail

Nice To Haves

• Hotel Experience is a plus but NOT required
• FOSSE knowledge a plus but NOT required

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Benefits

• DailyPay feature
• Referral Bonus Incentive (up to $500)
• Health & Dental Ins.
• PTO
• 401K Matching
• Marriott Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed