Front Desk Agent - Drift Santa Barbara

TMC Hospitality•Santa Barbara, CA

2d•Onsite

About The Position

If you love people, love the details, and want to be part of a team that genuinely enjoys showing up each day, you’ll fit right in at Drift Santa Barbara. We’re looking for Front Desk Agents who bring warmth, curiosity, and a guest-first mindset to every interaction. With excellent benefits, a supportive team, and a work environment built around trust and collaboration, Drift is a place where you can grow your hospitality career and have fun doing it.

Requirements

Previous hospitality or customer service experience preferred
Strong communication and guest-relations skills
Comfortable using technology and learning new systems
Ability to multitask in a fast-paced, guest-facing environment
Reliable, organized, and calm under pressure
A genuine passion for creating great guest experiences
Team-player energy with the ability to collaborate across departments

Responsibilities

Welcome guests and create a memorable check-in and check-out experience
Anticipate guest needs, answer questions, and help guests navigate local dining and activities
Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
Handle reservations, guest communication, and folio accuracy with care
Manage guest requests and follow through to ensure resolution
Maintain common-area readiness, cleanliness, and vibe
Assist with on-property retail, amenities, and delivery of guest items
Support concierge-style needs including recommendations and trip planning
Uphold Drift brand standards and contribute to a smooth, seamless guest journey