Front Desk Agent | Durham Marriott City Center

Shaner Hotels • Durham, NC

1d • Onsite

About The Position

The Front Desk Agent is responsible for handling guest complaints to ensure satisfaction, processing check-ins and check-outs according to hotel requirements, and adhering to payment and cash handling policies. This role also involves generating and distributing daily reports and resolving discrepancies with Housekeeping. The position requires availability for a flexible schedule, including weekends, holidays, and varied shifts.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED