Hilton Garden Inn Atlanta Midtown - Front Desk Agent

Aimbridge Hospitality•Atlanta, GA

6d•Onsite

About The Position

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Requirements

High school diploma or equivalent.
Familiarity with hotel management software.
Familiarity with Microsoft Office suite.
Ability to work flexible shifts, including weekdays and weekends, from 7am-3pm and 3pm-11pm.
Excellent communication skills.
Strong problem-solving abilities.
Ability to multitask and stay organized.

Nice To Haves

Experience in a hotel or related field.

Responsibilities

Serve as the primary point of contact for guests, providing a warm welcome and efficient check-in/check-out process.
Manage reservations, guest requests, and address any issues that arise during a guest's stay.
Handle guest inquiries and provide information about hotel services and local attractions.
Process payments and maintain accurate financial records.
Coordinate with other hotel departments to ensure guest satisfaction.
Maintain a clean and organized front desk area.
Participate in daily Stand-up Meetings to discuss guest feedback, operational improvements, and team collaboration.