Front Desk Agent at Clinton Hotel
About The Position
Greet, register, and assign rooms to guests in a friendly and courteous manner. Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment. Keep records of room availability and guests' accounts. Compute bills, collect payments and make change for guests. Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues. Other duties as assigned.
Requirements
- Prior customer service experience required
- Ability to utilize hotel software systems effectively
- Friendly and courteous demeanor
- High School diploma or GED
Responsibilities
- Greet, register, and assign rooms to guests
- Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment
- Keep records of room availability and guests' accounts
- Compute bills, collect payments and make change for guests
- Understand and enforce the hotel company credit policies
- Account for all cash and make deposits in accordance with hotel and company policies
- Take the initiative to greet guests in a friendly and warm manner
- Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
