Front Desk Agent On Call / PT
About The Position
This is an On-call position only. Responsibilities include registering and assigning rooms to guests, issuing room keys and escort instructions, sorting and tracking incoming mail and messages, and transmitting and receiving messages. The role also involves answering inquiries about hotel services, registration, and local attractions, keeping records of room availability and rates, computing bills, collecting payments, and making change. Additionally, the position handles making, confirming, and canceling reservations, posting charges if the interface is inoperable, making transportation or entertainment reservations for guests, and depositing guest valuables in the hotel safe deposit box. A full working knowledge and expertise of each shift, including night audit, is required.
Requirements
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Ability to accurately use various office software.
Nice To Haves
- Have a full working knowledge and expertise of each shift including night audit.
Responsibilities
- Register and assign rooms to guests.
- Issue room key and escort instructions to Guest Service Agent or directly to guest.
- Sort and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Deposit guest valuables in hotel safe deposit box.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
