Holiday Inn Express & Suites Green Tree - Front Desk Agent

Aimbridge Hospitality • Pittsburgh, PA

1d • Onsite

About The Position

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office suite.
• Open availability for both AM (6AM-2PM) and PM (2PM-10PM) shifts, as needed.
• Weekend availability required.

Nice To Haves

• Experience in a hotel or related field preferred.

Responsibilities

• Serve as the primary point of contact for guests, providing a warm welcome and efficient check-in/check-out process.
• Manage reservations, guest requests, and address any issues or concerns that arise during their stay.
• Maintain the front desk area, ensuring it is organized and presentable.
• Handle financial transactions accurately, including payments and billing.
• Communicate effectively with guests and internal teams to ensure a smooth guest experience.
• Think quickly and act decisively to resolve guest issues and challenges.
• Juggle multiple tasks simultaneously, including reservations, check-ins, check-outs, and financial details, while maintaining organization.

Benefits

• Daily Pay
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short-Term Disability Income
• Long-Term Disability Income
• Term Life Insurance
• AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED