Front Desk Agent at Marriott Fort Lauderdale North

Pyramid Global Hospitality•Fort Lauderdale, FL

12d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated individual to join their Front Desk team at the Fort Lauderdale Marriott North. The ideal candidate will use their engaging personality to create a memorable first impression for guests. This role involves checking in and registering guests, serving as a source of knowledge for hotel amenities and the local area, and resolving guest issues to "WOW" them. This is an excellent opportunity for a driven individual to grow a career in hospitality with a world-class property.

Requirements

Hotel Front Desk Agent experience desired
Marriott experience preferred
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Nice To Haves

Hotel Front Desk Agent experience
Marriott experience

Responsibilities

Help guests discover their "Wanderlust" experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.