Front Desk Agent - $500 Sign-On Bonus

Sage Hospitality•Minneapolis, MN

6d•$50,000•Onsite

About The Position

The AC Minneapolis Downtown is hiring a full-time Front Desk Agent. This role requires a creative spirit to bring the AC Marriott to life. AC Hotels blend Spanish roots, European soul, and a global mindset, offering a timelessly modern hotel experience with smart value. The AC Hotel by Marriott Minneapolis is located in downtown Minneapolis at the intersection of 4th and Hennepin, across 4th Street from the Minneapolis Public Library. This 9-story, 245-key hotel features an AC lounge and bar, AC library, media salons, meeting space, boardroom, and fitness center. It is also directly connected to the Minneapolis skyway system.

Requirements

High school diploma or equivalent
None required (experience)
Must have high school graduate level mathematical aptitude
Must know standard cash handling procedures
Must have knowledge of computerized cash register systems
Must have past experience in dealing directly with the public
Must have acquired general knowledge of basic customer service skills
Must be fluent in oral and written English
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Must be able to read written communiques and monochrome computer screen
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
Must be able to understand and follow verbal/written instructions
Must be able to work on more than one task at a time
Must be able to communicate both verbally and in writing

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.