Afternoon Front Desk Agent

Boyne Resorts•Harbor Springs, MI

13d•Onsite

About The Position

The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM.

Requirements

Must be at least 18 years of age
Ability to work in a fast-paced, customer-service environment
Strong communication and interpersonal skills
Ability to stand for extended periods of time
Willingness to work flexible schedules, including days, evenings, weekends, and holidays
Basic computer proficiency; familiarity with Microsoft Office preferred
Ability to handle cash and perform basic financial transactions accurately
Strong attention to detail and organizational skills
Ability to maintain professionalism and confidentiality

Responsibilities

Greet and register guests and owners promptly, ensuring a welcoming and efficient check-in/check-out experience
Verify all reservation details at check-in, including guest information, payment method, and departure date
Coordinate guest service requests with housekeeping, bell services, and reservations teams
Communicate room status updates (checkouts, late checkouts, early check-ins) to housekeeping in a timely manner
Handle cash, credit card, and traveler’s check transactions in accordance with established procedures
Maintain accurate records, files, and guest information while ensuring confidentiality and compliance with policies
Provide information about room types, rates, resort amenities, and local attractions
Answer incoming calls using proper telephone etiquette and company standards
Utilize the property management system to manage reservations and guest accounts
Stay informed on group functions, including event locations, schedules, and services offered
Follow all safety and security procedures; report any incidents, unsafe conditions, or suspicious activity
Communicate effectively with supervisors regarding issues, guest concerns, or operational updates
Deliver high-quality customer service in a fast-paced hospitality environment