Courtyard Petaluma - Front Desk Agent
Aimbridge Hospitality•Petaluma, CA
•Onsite
About The Position
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software.
- Familiarity with Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field.
Responsibilities
- Serve as the ultimate guest experience guru, mastering the art of warm welcomes, smooth check-ins, and friendly farewells.
- Act as the face of the hotel, making every interaction feel effortless and inviting.
- Manage reservations, guest requests, and other front desk duties with precision.
- Provide top-tier service to make guests feel right at home.
- Address guest inquiries and requests to make their stay unforgettable.
- Communicate clearly, confidently, and with a smile with guests and team members.
- Coordinate with the team to ensure smooth operations.
- Think fast, act smart, and resolve challenges to ensure happy endings.
- Juggle reservations, check-ins, check-outs, and financial details while maintaining organization.
- Keep the front desk running like clockwork.
Benefits
- Daily Pay
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Short-Term Disability Income
- Long-Term Disability Income
- Term Life Insurance
- AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
