Front Desk Agent FT Associate - Bilingual Preferred

Remington Hospitality•Lakeway, TX

19d

About The Position

The Front Desk Agent greets and communicates with hotel guests in a cordial, prompt, and professional manner and handles guest check-in and check-out. The role assists with pre-registration and reservation blocking, manages guest payments and cash accurately, and maintains working knowledge of the front office system and hotel procedures. The agent reviews reservations with special requests and blocks rooms accordingly; understands hotel rates and discounts; and handles reservation procedures, including same-day bookings, cancellations, and relocations when needed. The position is full-time. Bilingual ability is preferred.

Requirements

High work ethic and self-initiative.
May be required to work varying schedules, including nights, weekends, and holidays.
Enjoys working as part of a team focused on providing great guest experiences.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Greet and communicate with guests cordially, promptly, and professionally.
Check guests in and out of the hotel.
Assist with pre-registration and blocking reservations when necessary.
Know how and where to post all charges promptly, accurately, and efficiently.
Maintain working knowledge of the front office computer or manual system, including routine and infrequent daily transactions.
Handle cash, checks, and credit card information accurately; receive payment for hotel charges and make correct change.
Review reservations with special requests and block rooms accordingly.
Understand hotel rates and discounts and how to handle each.
Handle reservation procedures, including taking same-day reservations in approximately two minutes.
Follow cancellation and relocation procedures when necessary.
Work as part of a team to provide great guest experiences.