Front Desk Agent (Full Time)

Horseshoe Bay Resort•Rossland, BC

11h•Onsite

About The Position

Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner. As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.

Requirements

Computer literacy
Service oriented with an eye to supporting your internal guests
Ability to thrive in a fast-paced hotel environment
Excellent verbal & written communication skills
Willingness to learn, develop & grow
Numerical acuity and high attention to detail
Comprehensive understanding of financial data, reporting, & basic arithmetic functions
Ability to stand for long periods of time (up to 8 hours per shift)
Professional presentation
Must be willing to work overnights, holidays and weekends
Able to perform other duties as required
Must be legally eligible to work in Canada
Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number.
English (required)

Nice To Haves

Hotel PMS experience an asset
Overnight Shift (preferred)

Responsibilities

Greet all guests in a timely, friendly, and professional manner
Make guest reservations, and actively promote package add-ons
Ensure accuracy of all guest information during check-in and check-out
Safely handle cash floats and any other forms of monetary transactions for guests
Promptly answer all calls in a friendly and courteous manner
Respond to guest needs, ensuring special requests are directed through to the appropriate department
Communicate effectively and professionally with other departments
Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
Must be willing to work a variety of shifts including AM, Afternoons, evenings, holidays and weekends.