Front Desk Agent- Hilton Denver City Center

Sage Hospitality • Denver, CO

23h • $20 - $20 • Onsite

About The Position

The Front Desk Agent at Hilton Denver City Center is responsible for responding to guest inquiries and providing services in a professional and courteous manner. This role involves handling reservations, providing hotel information, addressing guest concerns, and ensuring a positive guest experience from arrival to departure. The hotel is centrally located in downtown Denver, offering easy access to local attractions and amenities.

Requirements

• High school diploma or equivalent.
• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Past experience in dealing directly with the public.
• General knowledge of basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
• Highly organized and able to pay attention to minute written and verbal details.
• Ability to perform multiple tasks.
• Ability to read written communiques and monochrome computer screen.
• Ability to operate computer, calculator, and telephone keyboards.
• Ability to understand and follow verbal/written instructions.
• Ability to work on more than one task at a time.
• Ability to communicate both verbally and in writing.
• Ability to stand for 90% of the shift.
• Ability to perform repeated bending and kneeling.
• Ability to reach all areas of the hotel to assist clients.
• Ability to occasionally carry and lift files and office items up to 25 lbs.

Responsibilities

• Greets and completes check-in procedures for arriving guests using manual and computerized methods.
• Facilitates guest departure (check-out) by following established procedures to close guest accounts.
• Calculates and posts monies, receipts, guest accounts, and credit using proper cash handling methods.
• Answers inquiries and accepts reservations in person and by telephone, using suggestive selling techniques.
• Maintains good customer relations by staying informed about in-house and area functions.
• Operates PBX equipment for incoming/outgoing calls, wake-up calls, and paging guests.
• Controls cash transactions at the front desk and maintains responsibility for personal bank.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Benefits

• Employee Referral Program ($500 to $1000)
• Free Monthly RTD EcoPass (Full-time Only)
• Sage Savings Spot Deals (furniture, electronics, cell phone plans, flowers, restaurants, etc.)
• Company-paid short-term disability
• Paid FMLA leave (up to 12 weeks)
• Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
• Medical, Dental, Vision, 401K & Flex Spending Account (Full-time Employees)
• Paid time off for Vacation, Sick days and Holidays (Full-time Employees)
• Fun work environment that encourages individuality, recognition, growth & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED