Front Desk Agent - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Tampa, FL

4d•Onsite

About The Position

The Front Desk Agent is responsible for providing courteous front desk services to guests by delivering products and services that result in a pleasant hotel stay and overall gaming experience. This role is crucial for ensuring guest satisfaction and promoting positive public relations.

Requirements

High school diploma or general education degree (GED) is required.
6 months of Front Desk/Hotel Operations experience.
Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction.
Must have exceptional phone etiquette.
Must be able to work standing for long periods of time.
Must be technologically savvy and be able to operate and enter information into a computer.
Must possess basic math skills necessary to accurately calculate and process guest payments.
Must be able to follow procedures in standard situations in which specific steps are involved.

Responsibilities

Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
Settles account balances of departing guests by accepting payment and handling cash drawer.
Investigates and resolves general billing discrepancies.
Engages guests in property promotions and amenities to ensure they best enjoy all the casino/hotel offers during their current and future visits.
Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel.
Promotes positive public/employee relations at all times.
Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction.
Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed.