ICONA Cape May - Front Desk Agent (Full-Time)

ICONA RESORTS 1 • Cape May, NJ

38d • Onsite

About The Position

The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment. This position operates in a hotel setting and routinely uses standard office equipment such as computers, phones and photocopiers. The role requires standing, walking, bending, kneeling, stooping and crouching, and may require lifting of products weighing up to 50 pounds. The Front Desk Agent must always strive to exceed guests’ expectations and provide excellent customer service.

Requirements

• High school diploma or equivalent required.
• One-year prior hotel experience.

Responsibilities

• Greets and welcomes guests.
• Assigns rooms and keys.
• Answers the phone in a pleasant manner.
• Makes reservations.
• Collects and distributes messages for guests.
• Prepares bills and collects payment for visits.
• Coordinates with various departments to ensure rooms are ready for check-in.
• Answers inquiries regarding hotel area and services.
• Provide luggage service when needed.
• Provide suggestions of places to visit, eat and shop.
• Arranges transportation.
• Maintains hotel records.
• All guests must be treated in a manner to ensure their complete satisfaction.
• Always strive to exceed guests’ expectations.
• Performs other duties as directed.
• Weekly attendance to Aloha Culture Meeting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED