Part-Time Front Desk Agent (CWS)

IHG•Joint Base Lewis McChord, WA

15d•Onsite

About The Position

The Front Desk Agent is responsible for checking in and checking out hotel guests in a timely and professional manner, processing all payments according to established procedures, and providing excellent guest service. This role involves welcoming guests, managing reservations, handling transactions, and ensuring guest satisfaction. The position also requires promoting teamwork and performing other duties as assigned.

Requirements

High School diploma or equivalent.
One-year front desk/guest service experience.
Fluent English speaking ability.
Ability to perform frequent standing up behind the desk and front office areas.
Ability to carry or lift items weighing up to 50 pounds.
Ability to handle objects, products, and computer equipment.
Ability to use a keyboard to operate property management and reservations systems.
Basic math skills are used frequently.
Problem solving, reasoning, motivating and training abilities are often used.

Nice To Haves

Some college preferred.
Other languages preferred.

Responsibilities

Welcome guests in a friendly, prompt, and professional manner.
Register guests, issue room keys, and provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions, including posting charges, completing reports, preparing deposits, and counting/securing assigned bank.
Issue, control, and release guest safe-deposit boxes.
Communicate outstanding guest requests or issues to management.
Respond appropriately to guest complaints and make service recovery gestures.
Book guest reservations and process cancellations, revisions, and updates.
Promote team work and quality service through daily communications and coordination with other departments.
Perform other duties as assigned, including guest room tours, concierge services, and special guest requests.