SEASONAL - Front Desk Agent

The Edgewater, A Noble House Hotel • Seattle, WA

14d • Onsite

About The Position

The Edgewater Hotel is seeking a Front Desk Agent to join their team. This role is responsible for providing excellent guest service and problem resolution to AAA Four Diamond standards. Duties include checking guests in and out, following checklists, running reports, handling cash and other payments, and making reservations for walk-ins. The agent will also effectively communicate guest requests to other departments and resolve guest issues promptly with a positive outcome.

Requirements

• Must have customer service experience and computer skills.
• Personable and professional phone demeanor and clear enunciation.

Nice To Haves

• Hotel experience with a similar property is preferred.
• Springer Miller knowledge a plus!

Responsibilities

• Provide excellent guest service and problem resolution to AAA Four Diamond standards.
• Check guests in and out.
• Follow checklists, run reports, handle cash and other payments, make reservations for walk ins.
• Effectively communicate guest requests to other departments, and resolve guest issues promptly with a positive outcome.

Benefits

• $50 Insurance Package - Medical/Dental/Vision individual and family coverage
• Retirement plan
• Paid days off - holidays/personal/vacation/sick
• Valet Parking - reduced rate
• Uniform Provided with complimentary dry cleaning
• Complimentary Meal with paid breaks
• Bus Pass Reimbursement Program - 50% of bus and ferry transportation reimbursed
• Travel Discounts - Hotel and Restaurant discounts for you & your friends/family all over the country.
• Recognition Programs, such as gift cards, incentives, and career growth opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed