Part Time Front Desk Agent, Weekends
About The Position
We're seeking a passionate Part Time Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel, conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston, opened in January 2025 with 267 rooms, including a Rooftop Bar and full-service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state-of-the-art fitness center. Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, ensure a smooth check-in, process payments, offer local insights, and pay close attention to detail to provide them with a friction-free experience.
Requirements
- Good communication and interpersonal skills.
- Ability to stand for extended periods of time.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
- Weekend (Friday- Sun) Availability preferred.
Responsibilities
- Check guests in and out of the hotel in accordance with hotel and/or brand standards.
- Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
- Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
- Take, modify, and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
- Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
- Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain the cleanliness of the Front Office area.
Benefits
- health insurance
- dental insurance
- vision insurance
- leaves of absence
- retirement plans
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
