Front Desk Agent - $17/hour

BBL Hospitality • Town of Colonie, NY

9d • Onsite

About The Position

The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. This role requires responsibility to guests and the ability to work a flexible schedule. The agent will register guests, process payments, respond to guest requests, promote hotel services, resolve guest complaints, book reservations, and handle departmental accounting.

Requirements

• High school diploma or equivalent preferred.
• Typing skills.
• Computer aptitude.
• Interpersonal skills.
• Reading abilities.
• Writing abilities.
• Mathematical abilities, including basic math.
• Speaking/hearing on the phone.
• Reading/writing/typing.
• Lifting and carrying.
• Reaching overhead.
• Pushing.
• Pulling.
• Bending.
• Able to walk stairs.
• Moving about, usually while standing up for a significant portion of the workday.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Prepares for group check in and check out, and VIP arrivals.
• Becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel.
• Processes customer payments according to established policies and procedures.
• Responds to guest requests promptly.
• Promotes hotel services, facilities and outlets.
• Provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer.
• Informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit.
• Posts all charges.
• Completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED