Front Desk Agent 2nd Shift
About The Position
As a Front Desk Agent, you are responsible for providing a warm welcome and fond farewell to each guest, creating magic moments throughout the guest’s stay, creating memorable first impressions, providing information about the resort and local area, and offer a full range of hotel amenities and services to our guests. You are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests in accordance with our service values. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as: ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more! To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment! "Work Where You Love To Play!" at Boyne Mountain Resort.
Requirements
- Previous experience providing excellent customer service
- Attention to detail and accuracy in work
- Clear and friendly communication skills
- Ability to remain calm in difficult or frantic situations
- Willingness to work nights, weekends and holidays
- High school diploma or equivalent
- Comfortable handling payment transactions
- Basic computer skills
Nice To Haves
- Enjoy providing outstanding customer/guest service
- Enjoy meeting new people and reconnecting with familiar guests
- Enjoy exceeding a person’s expectations
- Enjoy the details and take pride in the accuracy and quality of your work
- Stay focused and let nothing slip through the cracks
- Approachable and hospitable
- Interest in serving guests with excellence
- Value looking out for the best interests of fellow team members
- Ability to help maintain a fun work environment
- Flexible and always willing to learn more
- Understand the demands of exceeding guest needs
Responsibilities
- Checking in guests quickly, accurately and effectively with the highest level of guest service
- Suggesting activities for guests so they can make the most of their stay
- Being compassionate toward guest concerns and working with other departments to correct issues that arise
- Allowing your fun-loving personality to assist the guests
- Exceeding guests needs and expectations
Benefits
- Ski passes
- Golf passes
- Waterpark passes
- Discounts for food
- Discounts for beverages
- Discounts for retail
- Discounts for daycare
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
