Front Desk Agent (Part-Time - PM Shift) - Hampton Inn & Suites - Biltmore Village

Biltmore Farms•Asheville, NC

1d•Onsite

About The Position

As a Front Desk Agent, you will represent the hotel through all stages of a guest's stay, from check-in to check-out. You will accommodate guest requests, assign and register guests to available rooms, and coordinate room status with other hotel teams. You will also familiarize yourself with all Biltmore Farms policies, procedures, and facilities, acting as a considerate, creative, and confident concierge. This role requires tact, diplomacy, grace, and patience, with a strong emphasis on teamwork to welcome guests like family. PM Shift availability, including weekends and holidays, is required.

Requirements

High School graduate or equivalent
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to speak and understand the primary language(s) used by guest who visit the workplace
Must have PM Shift availability including weekends and holidays
Be professional in all dealings with guests and co-workers
Identify problems and review information
Must be able to use math skills to solve problems quickly and correctly
Concentrate and not be distracted while performing a task
Must be able to multi-task
Anticipate guest needs
Be aware of others' actions and reactions and understand possible causes

Nice To Haves

Previous hotel-related experience desired

Responsibilities

Represent the hotel through all stages of a guests' stay, from check-in to check-out
Accommodate guest requests whenever possible
Assign and register guests to available rooms
Coordinate room status with our other hotel teams
Familiarize yourself with all Biltmore Farms policies, procedures, and facilities
Be a considerate, creative, and confident concierge