Front Desk Agent Holiday Inn Express
About The Position
NorthStar Hospitality is looking for customer-focused Front Desk Agents at our Holiday Inn Express, Lancaster to serve as our guests’ first point of contact and manage all aspects of their accommodation. Day shift available and weekend availability is a must for this position. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to complaints in a timely and professional manner
- Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Performs other duties as assigned and needed.
Benefits
- Competitive Pay
- Employee Discounts
- Medical, Dental, Vision, and Life benefits
- Paid Time Off
- 401k + Employer match
- Opportunity for Career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
