Front Desk Agent - Boulan Hotel
About The Position
The Front Desk Agent is responsible for greeting, registering, and assigning rooms to guests in a friendly and courteous manner. This role involves answering inquiries about hotel services, arcade, waterpark, shopping, dining, and local entertainment. The agent will also maintain records of room availability and guests' accounts, compute bills, collect payments, and make change. Adherence to hotel company credit policies and accurate cash handling and deposits are essential. The role requires taking the initiative to greet guests warmly and professionally addressing and resolving guest issues to ensure a positive experience.
Requirements
- Prior customer service experience required.
- Ability to utilize hotel software systems effectively.
- Friendly and courteous demeanor.
- High School diploma or GED.
Responsibilities
- Greet, register, and assign rooms to guests in a friendly and courteous manner.
- Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
- Keep records of room availability and guests' accounts.
- Compute bills, collect payments and make change for guests.
- Understand and enforce the hotel company credit policies.
- Account for all cash and make deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
