Front Desk Agent - Primm Valley Casino Resorts

Terrible's•Las Vegas, NV

8d•Onsite

About The Position

The Front Desk Agent serves as the first point of contact for resort guests and is responsible for creating a welcoming, memorable experience from arrival to departure. This role manages guest check-ins and check-outs, reservations, room assignments, concierge-style assistance, and guest inquiries while delivering exceptional hospitality and personalized service that reflects the resort's standards of excellence.

Requirements

High school diploma or GED required
Prior experience in a hotel, resort, hospitality, or customer service environment preferred.
Knowledge of hotel property management systems (PMS) preferred.
Strong computer skills, including Microsoft Office applications.
Excellent verbal and written communication skills.
Ability to provide exceptional guest service in a luxury or resort setting.
Flexible availability, including weekends, holidays, and evening shifts.
Outstanding customer service and hospitality mindset
Professional communication and interpersonal skills
Attention to detail and accuracy
Problem-solving and conflict resolution
Ability to multitask in a fast-paced environment
Sales and upselling abilities
Teamwork and collaboration
Cash handling and payment processing
Strong organizational and time-management skills
Ability to stand and walk for extended periods.
Ability to lift-up to 25 pounds occasionally.
Ability to operate computers, telephones, and other office equipment.
Ability to work in a busy resort environment with frequent guest interaction.

Nice To Haves

Hospitality or tourism education preferred.
Knowledge of hotel property management systems (PMS) preferred.

Responsibilities

Warmly greet guests and provide a seamless check-in and check-out experience.
Verify reservations, assign accommodations, and explain resort amenities, activities, and services.
Process room charges, payments, deposits, and billing adjustments accurately.
Respond to guest requests and concerns promptly, ensuring high levels of guest satisfaction.
Provide information regarding resort restaurants, spa services, recreation programs, golf, pools, entertainment, and local attractions.
Coordinate with housekeeping, maintenance, transportation, security, and other departments to fulfill guest needs.
Manage room inventory, upgrades, special requests, and VIP arrivals.
Handle incoming calls, emails, and reservation inquiries professionally.
Promote resort amenities, activities, and special packages to enhance the guest experience.
Maintain accurate guest records and ensure compliance with resort policies and procedures.
Resolve guest issues efficiently and escalate concerns when necessary.
Maintain a clean, organized, and professional front desk environment.