PT Front Desk Agent

Desert Hospitality Management, LLC•Tucson, AZ

1d•Onsite

About The Position

The Front Desk Agent will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural/safety changes. Must be able to accurately balance all hotel income and expenses for a 24-hour operating period.

Requirements

High school diploma or GED certificate preferred and/or equivalent work experience.
At least one year guest service experience in hospitality environment or equivalent experience required.
Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.
Alcohol awareness certification required.
Must be able to work with alone with little or no supervision during the 3rd shift.
Must be able to convey information and ideas clearly, both oral and written.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to work in a fast paced environment.
Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
Must be able to work with and understand financial information and data, and basic arithmetic function.

Nice To Haves

Previous experience in accounting roles desired.

Responsibilities

Approach all encounters with guests and team members in a friendly, service-oriented manner.
Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes proper dress and a correct nametag when working.
Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys.
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Maintain key control for end of shirt of all departments.
Deliver all guest folios to correct rooms by 4am for early departure guests.
Determine the correct cash figure based on reports minus corrections and adding machine tape.
Verify that all food and beverage figures have been accounted for by cash, charge or corrections.
Prepare sales summary and distribute on front office system.
Ensure security of all departments upon end of shift and note any irregularities in log book.
Post all late charges and all guest check corrections to guest folios for express checkouts.
Post all room and tax to all active guest accounts.
Run all computer reports necessary to complete gross revenue report worksheets in a timely manner.
Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings.
Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift.
Fulfill Manager on Duty shifts.
Perform other duties as requested by management.
Attend meetings/training as required by management.