Front Desk Agent

RIT Inn and Conference Center•Town of Henrietta, NY

1d•Onsite

About The Position

RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. This position starts at $16/hour and offers great benefits, including a 401(k) plan with employer match, paid holidays, employee recognition, free employee parking, discounts through RIT, and flexible scheduling. The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities.

Requirements

Customer service experience
Computer savvy
World-class customer service skills
Understanding of hospitality and the importance of accommodating guest preferences
Flexibility and willingness to help wherever needed
Friendly and welcoming demeanor
Efficiency and ability to effectively prioritize multiple tasks
Value quality
Respectful of privacy and confidentiality
Excellent communication and interpersonal skills

Responsibilities

Act as the first point of contact for guests, ensuring they feel at home and their stay is memorable.
Provide friendly, enthusiastic, and competent customer service.
Be knowledgeable about hours of operation, functioning of other departments, and all safety, security, and emergency procedures.
Maintain ongoing communication and collaboration with engineering and housekeeping staff.
Check guests in and out.
Take phone calls.
Answer guest questions and solve problems.
Properly record sales transactions.
Secure accurate payments for reservations.
Coordinate bell and shuttle services.
Make reservations on the computer.
Run reports.
Handle guest messages.
Program wake-up calls.
Perform a variety of other front desk tasks.
Keep the front office, lobby, and surrounding areas clean, organized, and well-maintained.
Accommodate guest needs and preferences efficiently.
Remain calm and tactful when helping challenging guests.
Provide suggestions about local places to visit and things to do.
Maintain thorough knowledge about current service offerings.