Hotel Front Desk Agent
CUSA, LLC•Panama City, FL
•$15 - $17•Onsite
About The Position
As a Front Desk Agent, you manage the guest experience from arrival to departure. You control the check-in process, resolve issues quickly, and represent the Comfort Inn & Suites brand with professionalism and urgency. Guests decide how they feel about their stay within minutes. Your attitude, accuracy, and responsiveness determine whether they return.
Requirements
- Customer service experience required
- Strong communication skills
- Comfortable using computers and property management systems
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Flexible availability including nights, weekends, and holidays
Nice To Haves
- hotel experience preferred
Responsibilities
- Greet guests with energy and professionalism
- Process check-ins and check-outs accurately and efficiently
- Verify reservations, rates, and payment methods
- Handle guest requests and resolve concerns promptly
- Answer phones and respond to guest inquiries
- Coordinate room status with Housekeeping
- Balance cash drawer and complete shift reports
- Promote loyalty programs and hotel amenities
- Follow all brand standards and safety procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
