Front Desk Agent - Overnight Shift
About The Position
The Overnight Front Office Agent provides friendly, efficient guest service by handling registration, guest settlement, and incoming and outgoing phone communications in a courteous and professional manner. This role also assists guests with front desk check-in, luggage support, and general information while maintaining a positive and professional image with guests, visitors, and fellow employees. This is a full-time position for the overnight shift, requiring full and weekend availability. The pay rate is $18 per hour plus a $1 shift differential. The location is Benchmark Hospitality at Deloitte University.
Requirements
- Previous guest or customer service experience preferred.
- Good computer skills.
- Knowledge of Microsoft Outlook, Excel and Word preferred.
- Ability to work in a fast-paced setting.
- Valid Texas Driver’s License with good driving record preferred.
- Full and weekend availability required.
Nice To Haves
- Previous guest or customer service experience
- Valid Texas Driver’s License with good driving record
Responsibilities
- Greet guests and perform check-in and check-out procedures, ensuring accurate guest information, proper payment or credit authorization, fulfillment of special requests, and satisfactory guest experience.
- Answer and process all incoming, outgoing, guest, and in-house calls in a courteous, efficient, and professional manner.
- Provide accurate information about hotel services, amenities, and operations to respond effectively to guest questions and requests.
- Enter, monitor, and track maintenance service tickets to support timely issue resolution.
- Prepare and organize guest name badges for group arrivals.
- Assist with front desk operations and guest service needs, including guest check-in support and the collection and distribution of guest luggage.
- Run various reports and produce routine critical analytics. Resolve reporting issues.
Benefits
- Awesome Employee Focused Culture with many Associate Events!
- Closed many weekends and most holidays - 10 days of holiday pay.
- Up to 14 Vacation & Sick days per year.
- Weekly pay!
- Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
- Free Lunch in our newly remodeled Associate Cafeteria.
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
- Employer matching 401k.
- Tuition Reimbursement.
- Free parking on-site.
- Free uniforms and we will clean them!
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
