Front Desk Agent | The Daytona Autograph

Shaner Hotels • Daytona Beach, FL

3d • Onsite

About The Position

The Front Desk Agent is responsible for providing superior guest services, including handling check-ins and check-outs courteously and efficiently, processing payments, and providing information and services to guests in a friendly and professional manner. This role requires adherence to hotel policies and procedures, including payment and cash handling, and involves generating daily reports and resolving discrepancies with housekeeping.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED