Front Desk Agent - FULL Time Evenings 3pm-11pm
About The Position
Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world. Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location. We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience. The Front Desk Agent will attend to guests’ needs, including, but not limited to, registration, checkout and cashiering. Essential functions include greeting and welcoming guests upon arrival, registering guests into the computer, verifying reservation, address, and credit information, and providing outstanding customer service and name usage in guest interactions. The role also involves accepting payment for guests’ accounts both at the time of registration and at checkout, maintaining a house bank and making a deposit and accurate report of receipts daily, cashing checks and exchanging currency for guests, issuing keys and controlling entrance of safety deposit boxes, and posting miscellaneous charges as requested. Other miscellaneous functions include cleaning duties as assigned, inventory of office supplies, internal audits, credit checks, and bucket checks.
Requirements
- Must be comfortable with computers and type 50 wpm.
- Must be available to work holidays. No Exceptions.
Nice To Haves
- OPERA Front Office System Knowledge is a big plus!
- Hotel Background is highly preferred.
Responsibilities
- Greet and welcome guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Provide outstanding customer service and name usage in guest interactions.
- Accept payment for guests’ accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes.
- Post miscellaneous charges as requested.
- Cleaning Duties as assigned
- Inventory of Office Supplies
- Internal Audits, Credit Checks, Bucket Checks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
