Snow Cloud Lodge Seasonal Front Desk Agent

Vail Resorts • Avon, CO

7d • $12 - $16 • Onsite

About The Position

As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Requirements

• Administrative duties: Package log and shipping duties. Monitoring phones and assisting with homeowner requests.
• Accounting Duties: Billing invoices, work orders, charging owners for services rendered. Manage and monitor owner accounts to keep up with billing.
• Homeowner Relations – assist homeowners with vendor/contractor’s communications, unit access, etc.
• Assists with vendor/contractors’ communications on behalf of Snow Cloud Association
• Walk the property to do interior and exterior checks including looking for and picking up trash, checking for icicles or other hazards

Responsibilities

• Covers for the Front Desk/Rental Supervisor when not in the office.
• Retrieve phone messages and return calls.
• Set up coffee bar including lemon water, fruit bowl and granola. Put out cups and re-stock. Afternoon bake and serve cookies. Order more supplies as needed.
• Makes sure that the Front Desk and Lobby is clean, organized and looks professional at all times.
• Mentors and may have to train other front desk agents if necessary.
• Log in to IQware and address any unassigned units. Check outgoing guests out and print registration and welcome letters to prepare for arrivals.
• Assist guest services agent with identifying owner and guest packages, writing them into the package log. Help deliver packages if needed.
• Assists with accounting duties: Billing of invoices and work orders, Purchase orders, checking inventory, reconciling p-cards monthly, etc.
• Assist maintenance with arranging contractors for major repairs.
• When maintenance is not on duty assist with simple repairs such as opening locked safes and replacing door handles.
• Make sure that there are enough spa towels at the end of the shift and provide guests with extra towels and light housekeeping needs as requested.
• Prepare the housekeeping schedule by going over expected arrivals for the month. Fill out the daily schedule and email it to the housekeeping contractor.
• Greet guests and owners as they walk in the door (or to the desk) immediately and stands up while doing so.
• Provide excellent customer service by finding and providing answers to guest and owner questions, providing concierge services to make a great vacation, assist potential guests with availability as well as helping owners book additional units for friends and family. Also schedule homeowner services as requested.
• Answer phones promptly or return calls promptly and provide callers with needed information. Take accurate messages if needed.
• Assist with completing weekly inspections of homecare units.
• Works with support teams (i.e. Reception Center) on coordinating any all-late guest arrivals
• Assist with contacting every guest before they arrive with pre-arrival information. Check any requests noted in reservations to make sure they are accommodated.
• Ensures that our Front Desk Daily and Monthly Procedures are always complete.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed