Front Desk Agent - Steady Extra (Harrah's LV)
About The Position
As a Front Desk Person, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Persons are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints. Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.
Requirements
- Upbeat and positive attitude
- Ability to resolve guest complaints
- Ability to complete arrival and departure transactions
- Ability to respond to inquiries and complaints in an efficient, courteous and professional manner
- Ability to register guests to room while receiving all pertinent information accurately
- Ability to perform guest registration and room assignments, accommodating special requests
- Ability to pre-register and block reservations
- Ability to take same day’s reservations, and when necessary, future reservations following hotel rate structures and selling strategies
- Ability to handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner
- Ability to resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Ability to troubleshoot all in-room movies / phone / billing problems
- Ability to cancel room reservations according to procedures
- Ability to prepare key packets
- Ability to ensure miscellaneous brochures are fully stocked
Responsibilities
- Check-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.
- Register guests to room while receiving all pertinent information accurately.
- Perform guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register and block reservations.
- Take same day’s reservations, and when necessary, future reservations following hotel rate structures and selling strategies.
- Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Troubleshoot all in-room movies / phone / billing problems.
- Cancel room reservations according to procedures.
- Prepare key packets and ensure miscellaneous brochures are fully stocked.
- Perform other tasks as assigned by supervisor or assistant manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
