Clay Brook Front Desk Agent

Alterra • Warren, VT

2d • Onsite

About The Position

Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort's Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye for guest service. This is a full-time year-round 5-day/week opportunity with shifts in the morning and evenings! Morning shifts are from 7am to 3pm and evening shifts are from 3pm to 11pm with other varying hours as needed. This position pays $20 per hour.

Requirements

• A professional personality is essential to this important service role.
• Must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
• Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
• General computer knowledge
• Experience with cashier/customer service is preferred
• Timely and reliable attendance is absolutely essential.

Nice To Haves

• Experience at a hotel/front desk is preferred
• Previous use of SMS or other reservations systems is a plus

Responsibilities

• Greeting owners/guests
• Answering phones
• Checking owners/guests in/out
• Providing information about the resort and the Mad River Valley
• Processing charges in selling resort products/services
• Responding to owner/guest needs
• Balancing owner/guest accounts
• Working with the resort's information systems and different departments
• Ensuring positive, accurate, prompt, and courteous service while putting the guest's interests first
• Completing delegated responsibilities from their MOD and tasks from a shift checklist

Benefits

• Free skiing riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents.
• Discounted rates at non-Alterra-owned Ikon Pass destinations.
• Health & recreation center membership for eligible employees and their dependents.
• Vacation and sick time off to rest, relax, recharge, or recover.
• Generous discounts on food & beverage, apparel, and outdoor gear.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more.
• 401(k) plan with generous company match.
• Paid parental leave of up to 6 weeks for eligible employees.
• Employee housing (subject to availability/commitment - not guaranteed).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed