Front Desk Agent-LINE DC

The LINE, The Ned • Washington, DC

1d • Onsite

About The Position

The LINE is a collection of hotels rooted in culture and built for discovery. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. At the LINE DC, you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter. We are seeking a dynamic Front Desk Agent that is a DC Ward 1 Resident to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Requirements

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities
• DC Ward 1 Resident

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms as needed
• Issue correct keys to the guest
• Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
• Settle guest bills accurately
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
• Understand all aspects of the Front Office in the hotel’s Property Management System
• Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and all other relevant meetings as requested

Benefits

• Medical
• Dental
• Vision
• Pet Insurance
• Employee Assistance Program
• 401(k)- company matches 50 cents on the dollar up to the lesser of 3% of annual salary or $3,000
• Voluntary life insurance
• Short Term & Long-Term Disability Insurance
• Vacation: 10 days
• Sick: 7 days
• Holidays: 10 days
• Free food & snacks
• Training & development
• Ward 1 Resident Bonus of $300

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED