Front Desk Agent (Bilingual Chinese Preferred)

GPI Management•Houston, TX

1d•Onsite

About The Position

The Front Desk Agent will be responsible for providing excellent customer service to guests at a hotel-style apartment building. This role requires strong communication skills in both English and Chinese, proficiency in Microsoft Office Suite, and the ability to learn new software. The agent will manage guest check-ins and check-outs, handle inquiries, process payments, and resolve guest issues. Bilingual Chinese is preferred.

Requirements

Fluent in English and Chinese, strong communication skills, and a strong sense of responsibility
Ability to use Microsoft Word and Excel for creation and editing
Ability to learn and use other office software as required by the job
Clear and effective oral and written communication in English
Professional in-person, phone, and email communication skills and etiquette
Good communication, expression, comprehension, and learning abilities
Strong guest relations skills with a focus on hospitality
Proficiency in operating phone systems and managing multiple calls simultaneously
Knowledge of front desk operations and customer service best practices
Strong organizational and time management skills
Ability to handle challenging situations with patience and professionalism

Nice To Haves

Bilingual Chinese skills preferred
Familiarity with hospitality management software is a plus
Multilingual abilities are an asset

Responsibilities

Greet and welcome guests warmly and professionally
Manage guest check-ins and check-outs, ensuring accurate information
Answer phone calls and address guest inquiries efficiently
Provide guests with information about hotel facilities, services, and local attractions
Handle guest complaints and resolve issues promptly
Process payments and maintain accurate financial records
Assist with night audit duties when necessary
Keep the front desk area clean and organized