Front Desk Agent - FT

Pyramid Global Hospitality•Austin, TX

22h•Onsite

About The Position

Pyramid Global Hospitality is seeking highly motivated individuals to join their Full-Time Hotel Front Desk team at the Cambria Hotel Austin Downtown. As a Front Desk Agent, you will be responsible for greeting and registering guests warmly, delivering excellent guest service to enhance their stay, and anticipating guest needs to create a personalized and memorable experience. The ideal candidate will use their engaging personality to make a memorable first impression, serve as a knowledgeable resource for hotel amenities and local attractions, and contribute to the overall success of the hotel by providing outstanding service and memorable experiences.

Requirements

Previous experience in a hotel front desk, guest services, or similar service role is required, preferably with a full-service hotel.
Excellent communication skills with the ability to communicate effectively in the English language, both verbally and in writing.
Open availability to work various shifts, AM or PM, including weekends and holidays, to meet operational needs.
Outgoing and engaging personality with a thorough understanding of customer service behaviors and strong interpersonal skills.
Ability to multi-task, adapt, and prioritize in a fast-paced work environment.
A strong desire to make an impact on other people.
Strong computer skills including experience using Microsoft Office Suite Products.
Ability to work multiple complex systems simultaneously.
Capable of remaining in a standing position, either stationary or walking, for the duration of the shift.
Positions self to raise, lower, and extend arms to perform essential job functions.
Ability to lift and carry up to 15 lbs. regularly.
High school diploma or equivalent required.

Nice To Haves

Degree in hospitality or related field preferred.

Responsibilities

Greeting and registering guests in a warm and welcoming manner.
Delivering excellent guest service to elevate every aspect of their stay.
Anticipating guest needs to create a personalized and memorable experience.
Checking guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Resolving problems and delighting guests through recovery when things aren’t quite right.
Promoting and selling special hotel programs.
Interacting with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Being knowledgeable of all emergency procedures and policies.
Maintaining house bank.
Communicating all pertinent information to the manager on duty.
Following set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assisting other departments as needed.