Front Desk Agent (FT)
ALH Corporate•Houston, TX
•Onsite
About The Position
As a Front Desk Agent, you are the first point of contact for guests, delivering exceptional service and creating a welcoming experience. You will handle check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure smooth front desk operations in accordance with hotel standards.
Requirements
- 6 months or more of front desk experience; preferably with brand experience
- May be required to hold a current TABC (TX) or RVSP (LA) certification.
- Must have a valid Driver's License if driving hotel shuttle.
Nice To Haves
- brand experience
Responsibilities
- Greet guests warmly and professionally upon arrival.
- Process check-ins, check-outs, and room assignments efficiently.
- Handle guest requests, complaints, and inquiries with courtesy and urgency.
- Manage phone calls, reservations, and room availability.
- Maintain accurate records and perform basic cashiering duties.
- Collaborate with housekeeping and other departments to ensure guest satisfaction.
- Uphold safety, security, and cleanliness standards in the front desk area.
- Consistently communicate hotel services and amenities to guests.
- Effectively communicate shift change over information as needed.
- Drive hotel van for guests within a two-mile radius (if applicable).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
