Front Desk Agent - Hilton Santa Fe
About The Position
The Front Desk Agent is responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations, accurately posting all charges, and managing cash handling. The agent will utilize a complete working knowledge of the Front Office computer or manual system, including all daily transactions. A key aspect of the role is understanding hotel rates, discounts, and reservation procedures, including taking same-day reservations efficiently and following cancellation and relocation procedures when necessary.
Requirements
- High work ethic and self-initiative
- Ability to work varying schedules to include nights, weekends, and holidays
- Enjoys working as and being part of a team that provides great experiences for our Guests!
Responsibilities
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently post all charges.
- Maintain complete working knowledge of Front Office computer or manual system, including all daily transactions.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations (in approximately 2 minutes).
- Follow cancellation procedures and relocation procedures when necessary.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
