Front Desk Agent Hotel Saint Louis

Restoration St Louis Inc•St. Louis, MO

14d•$17 - $18•Onsite

About The Position

Hotel Saint Louis, a Marriott Autograph Collection, is searching for a remarkable Front Desk Agent. This position is for someone who genuinely enjoys taking care of people, can stay calm under pressure, and knows how to turn a problem into an opportunity to create a great guest experience. The front desk is the heart of the hotel, and this role is crucial in setting the tone for the guest's entire stay.

Requirements

Previous hotel, hospitality, customer service or guest-facing experience preferred
Front desk experience preferred
Strong verbal and written communication skills
Ability to work independently and as part of a team
Ability to work a flexible schedule, including weekends and holidays
Ability to remain professional and composed in challenging situations
Must be dependable and punctual

Nice To Haves

Marriott experience is a plus

Responsibilities

Welcome and engage guests with a warm, professional and genuine approach
Handle check-ins, check-outs, reservations, payments and guest requests accurately
Anticipate guest needs and provide personalized service
Resolve guest concerns and complaints with confidence, professionalism and good judgment
Take ownership of problems rather than simply passing them to someone else
Effectively multitask in a fast-paced hotel environment
Communicate clearly with guests and all hotel departments
Handle phone calls, emails and in-person requests professionally
Maintain accurate guest information and follow hotel and Marriott standards
Promote hotel amenities, outlets and services when appropriate
Assist with upselling and creating additional revenue opportunities
Work collaboratively with housekeeping, engineering, food & beverage and management
Maintain a clean, organized and professional front desk
Complete assigned tasks without constant supervision
Protect guest privacy and confidential information
Follow through on guest requests from start to finish