Front Desk Agents Full Time @Marriott Downtown

Horseshoe Bay Resort•City of Syracuse, NY

36d•Onsite

About The Position

The Marriott Syracuse Downtown is seeking Front Desk Agents. This role is a stepping stone for a career in hospitality. In this role, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Communicate well with guests
Willing to "pitch-in" and help co-workers with their job duties and be a team player
Adaptable to change in your work area and in hotel procedures
Willingness to learn new skills and/or improve existing ones
Ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something
Understand & believe that every Crescent associate is a guest relations ambassador, every working minute of every day
Flexible availability required
Must be available to work weekends

Nice To Haves

Customer service experience is preferred
Hotel experience is preferred

Responsibilities

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests