Front Desk Agent (Full Time)
About The Position
Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests through its renowned wellness destination resorts in Tucson, Arizona, and Lenox, Massachusetts, and will soon expand its legacy with the highly anticipated opening of CR Austin in October 2026. Designed to redefine luxury wellness, the newest destination resort will bring the Canyon Ranch experience to the heart of Texas. In addition, Canyon Ranch operates its Lifestyle Club in Dallas-Fort Worth, Texas, bringing its signature wellness experience to members in a convenient, community-focused setting. Canyon Ranch also operates North America's largest day spa at The Venetian® hotel in Las Vegas, Nevada. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, and its wellness destinations have consistently been recognized among the nation's premier wellness experiences.
Requirements
- High School diploma or equivalent.
- Experience with cash handling.
- Computer knowledge.
- Minimum of one-year customer service experience.
- Excellent customer service and positive interpersonal skills.
- Ability to facilitate and mediate sensitive matters and/or confrontational situations.
- Ability to develop and maintain satisfactory and effective relationships with all levels of management and staff members.
- Good judgment and the ability to maintain confidentiality.
- Strong organizational and computer skills.
- Attention to detail.
Nice To Haves
- Prior hospitality and/or sales experience, preferably at a luxury level.
Responsibilities
- Greet guests and inspire them to make the most of their Canyon Ranch experience.
- Generate revenue and meet sales goals by sharing information about services and pairing them with appropriate service enhancements.
- Anticipate guest needs by booking, altering, and recapping services with detailed notes.
- Actively welcome guests with a smile and enthusiasm.
- Check-in guests for appointments and services.
- Accurately handle guest transactions including cash handling, credit card charges, room charges, gift certificates, and comps.
Benefits
- The rate of pay for this position is $15.00 per hour + incentive
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
