Front Desk Agent (Part-Time) The Lod Cook Hotel

LSU Alumni Association•Baton Rouge, LA

11h•Onsite

About The Position

The Front Desk Agent at The Cook Hotel serves as telephone reservations operator and as desk agent. The Front Desk Agent greets and welcomes guests to The Cook Hotel and helps create an enjoyable experience at the hotel. The hotel is located on LSU's campus. The shift schedule is Saturday and Sunday, 7am to 3pm.

Requirements

A high school degree or equivalent is required.
Oral/written communication skills.
Organization skills.
Customer/Client Focus.
Stress Management/Composure.
Thoroughness.

Nice To Haves

A college degree (or in process) in applicable field: management, operations, communications, hospitality, marketing, or business is preferred.
1-2 years working in a hotel/resort, or an office environment within the hospitality, communications, or related University experience preferred

Responsibilities

Answers, assists, and directs all incoming telephone calls to appropriate parties in a timely, professional and courteous manner.
Performs related clerical work such as typing, filing, and sorting mail distribution accurately.
Greets and welcomes guests and provides excellent customer service to all guests of the hotel.
Checks in arriving guests, assigns rooms and keys and pays close attention to room availability.
Checks out guests and provides feedback options.
Collects and distributes messages for guests.
Prepares bills and collects payment for visits.
Assists in solving billing discrepancies.
Answers inquiries regarding hotel area and services.
Provides suggestions of places to visit, eat and shop.
Serves as assistant group sales agent taking primary information for group sales blocks, sorting by market and directing to appropriate sales agents. Assists with booking group reservations by entering rooming lists and payment information.
Cross-trains with Night Audit Manager to serve as relief for that position.
Serves a combination of roles, including as back up to Front Office Manager and Inside Sales/Reservation Manager.
Performs other duties and tasks as may be assigned from time to time by the Supervisor.