Baltimore BWI Hilton Garden Inn - Front Desk Agent

Remington Hospitality•Linthicum, MD

2d•Onsite

About The Position

The Front Desk Agent will greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. This role involves assisting in pre-registration and blocking of reservations when necessary, accurately and efficiently posting all charges, and managing cash handling. The agent will also have a complete working knowledge of the Front Office computer or manual system, hotel rates, discounts, reservations procedures, and cancellation/relocation procedures.

Requirements

High work ethic and self-initiative
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset.

Nice To Haves

May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Occasional standing and walking throughout the workday.
Occasionally required to stand, walk, bend, reach, or carry items.

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations.
Be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.